Customer Support Policy

Last Updated: June 2026

At Himalayan Solution, we are committed to providing reliable customer support and technical assistance for our products and services.

1. Support Channels

Customers may contact us through:

• Website: www.himalayansolution.com

• Email: [email protected]

• Phone & WhatsApp: As listed on our website

• Social Media Channels

2. Support Hours

Our standard support hours are:

Sunday – Friday: 10:00 AM – 6:00 PM (NPT)
Saturday & Public Holidays: Limited or Emergency Support Only

Response times may vary during holidays or peak periods.

3. Technical Support Coverage

We provide assistance for:

• Product information and specifications

• Order and delivery inquiries

• Product installation guidance

• Basic troubleshooting

• Warranty and replacement requests

• Educational and development board setup guidance

4. Support Limitations

Support does not include:

• Custom coding or software development

• Complex project design and implementation

• Repair of products damaged by misuse, accidents, improper wiring, power surges, or unauthorized modifications

• Third-party products not purchased from Himalayan Solution

• On-site technical visits unless separately agreed upon

5. Warranty Support

Products covered under manufacturer or supplier warranty will receive support according to the applicable warranty terms. Customers may be required to provide proof of purchase for warranty claims.

6. Customer Responsibilities

Customers are responsible for:

• Providing accurate product and order information

• Following installation and safety guidelines

• Maintaining backups of project files and configurations

• Using products within their specified operating conditions

7. Product Availability

Technical advice and recommendations are provided based on available information. Himalayan Solution does not guarantee compatibility with every third-party hardware or software environment.

8. Response Time

We aim to respond to:

• General inquiries: Within 1 business day

• Technical support requests: Within 1–2 business days

• Warranty claims: Within 3–5 business days

Actual resolution times may vary depending on issue complexity.

9. Remote Assistance

Where appropriate, remote support may be provided via phone, video call, email, or remote desktop tools. Availability depends on the nature of the issue and technical feasibility.

10. Policy Changes

Himalayan Solution reserves the right to update this Support Policy at any time without prior notice. Updated versions will be published on our website.

Contact Support

Himalayan Solution
Website: www.himalayansolution.com
Email: [email protected]

We strive to provide prompt, professional, and effective support to help our customers succeed with technology.